The TL 9000 Guide for Auditors: Mark Kempf
Editorial Reviews
Product Description
The TL 9000 Guide for Auditors is an easy to use tool for both experienced and novice telecommunications auditors who want a better understanding of the TL9000 standard. Written by an experienced auditor, this book explains TL9000 from an auditors viewpoint, and offers examples of questions an auditor may ask during the course of an interview. The book is extremely helpful to both TL9000 auditors and those trying to gain a better understanding as they implement TL9000 within their organization. One of the few books available on this topic, this book provides a unique perspective of the telecommunication standards. Each chapter of the book includes a check list of pertinent questions that will help offer further insights into the details of TL9000.
About the Author
Mark Kempf is a principle consultant for Total Logical Concepts, a firm specializing in providing guidance for TL 9000 and ISO 9000. Kempf specializes in helping telecommunications firms of all disciplines, from software development companies to contract installation services. Previously, he worked at Nortell Networks for 15 years, where he performed nearly all TL 9000 based internal audits for the company in the U.S. Kempf has also made numerous presentations on auditing and telecommunications around the country.
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